CONTACT

ADDRESS

Naves Tessier nº20 33390 - Mareo de Arriba

PHONE

984 012 179

EMAIL

oteroscalemodels@gmail.com

F.A.Q.S.

You can make the payment by credit/debit card, bank transfer (once you accept the order you will receive an email with our bank information) and by PayPal, with this option the final price of the order will be increased by a charge of 3.4%.

All order shipped to the peninsula will be by NACEX, it guarantees that the parcel will be in perfect conditions upon arrival. Orders for the Islands will be sent by Correos with tracking number, once the parcel is sent, we will send you an email with the tracking information. The shipping cost to Spain (Canarias and Baleares also) are 7.95€ for orders less than 100€. For orders for more than 100€ the shipping cost are free. All the orders send by Correos will be done on Tuesday and Thursday.

The shipping cost to European countries are 17€ by Correos with tracking number. Shipping cost to America, Asia and Oceania are 25€ by Correos with tracking number. Shipments are made on Tuesday and Thursday. Once the parcel is sent, we will send you an email with the tracking information.

Otero Scale Models guarantee the quality of their models, we make sure to protect it for a secure shipment. If the order arrives damaged or broken by transport, we will take care of the return ourselves. Just contact us by email or phone.

All of our KIT has the same pieces as the mounted version but without paint and unassembled. We give you with the KIT a decal sheet for the decoration and an instructions manual where is detailed how we mount the model.

We recommend keeping models preserved from dust, in addition to not having them too long subjected to a heat source such as direct sunlight or lamps that give off a lot of heat such as halogens. The best for these resin models is places where the temperature does not exceed 35ºC or 40ºC (95ºF or 104ºF).

All our 1/43 models are handcrafted in silicone molds with great definition, but which have a very short life of approximately 25 copies. Subsequently we take out a long and careful manual work process to prepare and paint all the pieces of the model. Finally we proceed to the meticulous assembly to achieve the perfect finish of our models. Therefore a series of 150 units, although it may seem very short, actually takes us an enormous amount of work hours. As a consequence of this laborious process if we made longer series we could hardly launch new models.

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